Accessibility & facilities

Facilities

Toilets

The toilets, including access and baby changing facilities, are open and cleaned regularly with a one in and one out policy. Please follow signage, maintain social distancing and please queue 2 metres apart where possible

Buggies

Buggies and pushchairs will need to be left downstairs as they cannot be accommodated in the exhibition. Please ask a member of staff on arrival where they can be left.

Garden

The garden is open with outdoor seating available.

Lifts

Lifts accessing the Art Gallery and Tudor House section on the first floor are available

Shop

Our shop will be open in line with our museum opening hours, and is stocked with a great selection of games, gifts and jewellery.

Café

Our café will be open in line with our museum opening hours, serving hot and cold drinks and some light snacks. There’s some limited indoor seating in the café.

Accessibility

We want all our visitors to enjoy their visit. If you require extra assistance please take a look at our Accessibility information about facilities and layout. If you have any queries at all please email hello@discoverbucksmuseum.org.

Entrance

Our main access from Church Street provides step free level access for wheelchair users. At the moment the glass doors at the main entrance are manual however there is always staff on hand who will see you approaching to assist.

Access from Pebble Lane leading to our museum garden does not provide level access as it slopes up and might not be suitable for wheelchair users due to Pebble Lane having a cobbled surface.

Ramps

The museum has a number of portable ramps for special events when extra doors are opened such as access to the Learnings Zones and Georgian Room via the garden. Please contact us on hello@discoverbucksmuseum.org or ring 01296331441 to book.

Steps

Access to the café via the garden includes a step. If you’d like to take your food and drink to our outdoor seating areas, the suitable option is to exit the museum’s main entrance and walk left around to the garden.

Seating

There is seating available in all galleries however not all benches have backrests. There are also portable folding chairs available in the Discover Bucks Galleries to visitors who cannot stand for long periods of time.

The garden has a number of benches with backrests as well as chairs with a backrest and armrest in the outdoor café seating area.

Blind and Visual Impairment

The museum delivers Touch Tours for blind and visually impaired visitors, there is also some large print documents available in the Discover Bucks Galleries and there are audio guides available in the Georgian room. Where possible we can also print further documents in large print if you let us know in advance. For more information click on our Community Page.

Visitors who are unable to book tickets to our events and exhibitions via our website may also book tickets by calling 01296 331441.

Autism

The museum has children’s ear defenders that can be borrowed, please ask reception staff upon arrival. 

The Discover Bucks Galleries also includes Sensory Bags, for more information click on our Community Page.

If a visitor with autism needs a quiet space during their visit, please ask the visitor services staff if quieter areas of the museum are available.

Assistance to book tickets

If you need help booking tickets, please call us on 01296 331441 or email hello@discoverbucksmuseum.org

Slopes

Outdoors:

Entering the museum from Pebble Lane takes visitors to our garden which has a gentle slope up with a handrail.

Indoors:

As visitors enter the Discover Bucks Gallery, there is a gentle slope up with handrails.

Lifts

You will find a lift allocated on ground floor in Discover Bucks Gallery which takes you to the main gallery space upstairs. In the main gallery there is a stair lift to enter after Embroiderers Guild exhibition. There is another lift on ground floor to gain access to the Tudor Gallery on first floor, please ask a member of staff for assistance. 

Stairs

All staircases include a handrail.

Doors

The majority of doors in the museum are already open with a door stopper. If you need to access any manual doors, please ask a staff member who will be happy to help.

Hard of Hearing and Deaf

The museum has a hearing loop available for hard of hearing visitors, please advise staff at reception or event organisers when booking. You will need to switch your hearing aid to a ‘T’ position.  The museum also delivers tours in British Sign Language, for more information click on our Community page.

The video in the Discover Bucks Galleries includes subtitles.

Lighting

Most of the museum is well lit, including the Main gallery on first floor however some gallery spaces such as the Discover Bucks Galleries have low ambient lighting to preserve the material on display.

Assistant Dogs

Assistance Dogs Guide dogs, Hearing dogs and Assistance dogs including training assistance dogs are welcome in all areas of the museum, unlike other dogs, however they must be kept on a short lead.

Aylesbury Refill

Aylesbury Refill Discover Bucks Museum is part of the National Refill Campaign to reduce waste, therefore we are happy to refill any bottles or dog bowls with tap water.

Prayer/Quiet Space

The museum does not have a designated area for prayer, contemplation, or quiet space for ASD children or breast feeding, however with enough notice we will assist with your needs where possible. The museum has good relations with St Mary’s Church also on Church Street and the Aylesbury Ghausia Mosque which is a short 10 minutes walk on Havelock Street, HP20 2NX, both places provide good spaces for worship. 

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